More than 8-10 years of Managerial experience, lead multiple teams and Projects, manage Programs include delivery, implementation, and Client Expectation Management.
Develop & Manage operations of Telecom OSS/BSS products stacks of the organization.
Ensure validity and alignment of all programmes.
Create and maintain the ongoing Plan, listing all ongoing and expected projects and their resource impact (financial and headcount).
Develop and monitor programme budgets; oversee financial wellbeing of the programme by analyzing cost effectiveness and exercising cost controls. Prepares, submits and justifies budget enhancements for appropriate management approval.
Exploit any synergies and eliminate any conflicts that exist between the delivery team, implementation team and development team.
Develop excellent and effective working relationships with Product manager, PMO, and delivery teams.
Develops systems and maintains records that provide for the proper evaluation, control and documentation of assigned activities; prepares a variety of written correspondence, reports, procedures, directives and other materials as required.
Deliver clear and consistent reporting on programme status and progress to all interested stakeholders e.g. Directors, PMO, Product management.
Take responsibility for the timely delivery of key customer projects that impact the customer or revenue.
Work with external suppliers, agencies or other divisions as a representative of the company by fostering collaborative working relationships to the benefit of the programmes delivered and our company.
Manage, track and review the Consumer project and programme delivery processes along with any technology that supports this. Make recommendations for improvement and drive the delivery of any proposed improvements.
Work with the Planning, Support and Services Manager to reflect Programme requirements in the Budget and re-forecast submissions. Ensure that the impact of any budget changes are understood by all stakeholders and reflected in the final programme.
Understands the overall product vision and aligns multiple feature area/project priorities to it.
Develops metrics that help measure and ensure customer satisfaction.
Provides compelling arguments to counter skepticism or resistance about the feature areas and project.
Consistently advocates for and influences customer and/or partner decision making.
Influences increased adoption rates or sales by representing Xalted at customer, partner, and/or industry events.
Creates open and effective communication channels that help align multiple feature area / project teams across functions.
Develops effective internal customer and/or partner feedback loops that span multiple feature areas / projects.
10 to 12+years of overall experience and working with Telecom software product or services companies providing software business.
Ability to provide a customer relationship management function at higher levels on the customer side, e.g. Director and VP level, to keep the path smooth for the project deliveries.
Problem solving abilities in customer escalation situations from both management and technical perspectives.
Ability to work through the issues involving multiple layer of teams.
Both commercial and technical issue appreciation.
Should have an experience in handling PSU accounts like BSNL/MTNL.
|Pan India Operations
The Candidate should be open to travel across India. Travelling is mandatory part of this Job Profile.
Telecom Product Domain background, with Program Management experience.
B.E/MCA/MBA degree from a reputed institute .PMP Certified (Optional)
10 – 12 years of overall experience
Apply directly: firstname.lastname@example.org
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