Program Manager

Mandatory Requirement
  • More than 8-10 years of Managerial experience, lead multiple teams and Projects, manage Programs include delivery, implementation, and Client Expectation Management.
  • Develop & Manage operations of Telecom OSS/BSS products stacks of the organization.
  • Job Description
  • Ensure validity and alignment of all programmes.
  • Create and maintain the ongoing Plan, listing all ongoing and expected projects and their resource impact (financial and headcount).
  • Develop and monitor programme budgets; oversee financial wellbeing of the programme by analyzing cost effectiveness and exercising cost controls. Prepares, submits and justifies budget enhancements for appropriate management approval.
  • Exploit any synergies and eliminate any conflicts that exist between the delivery team, implementation team and development team.
  • Develop excellent and effective working relationships with Product manager, PMO, and delivery teams.
  • Develops systems and maintains records that provide for the proper evaluation, control and documentation of assigned activities; prepares a variety of written correspondence, reports, procedures, directives and other materials as required.
  • Deliver clear and consistent reporting on programme status and progress to all interested stakeholders e.g. Directors, PMO, Product management.
  • Take responsibility for the timely delivery of key customer projects that impact the customer or revenue.
  • Work with external suppliers, agencies or other divisions as a representative of the company by fostering collaborative working relationships to the benefit of the programmes delivered and our company.
  • Manage, track and review the Consumer project and programme delivery processes along with any technology that supports this. Make recommendations for improvement and drive the delivery of any proposed improvements.
  • Work with the Planning, Support and Services Manager to reflect Programme requirements in the Budget and re-forecast submissions. Ensure that the impact of any budget changes are understood by all stakeholders and reflected in the final programme.
  • Understands the overall product vision and aligns multiple feature area/project priorities to it.
  • Develops metrics that help measure and ensure customer satisfaction.
  • Provides compelling arguments to counter skepticism or resistance about the feature areas and project.
  • Consistently advocates for and influences customer and/or partner decision making.
  • Influences increased adoption rates or sales by representing Xalted at customer, partner, and/or industry events.
  • Creates open and effective communication channels that help align multiple feature area / project teams across functions.
  • Develops effective internal customer and/or partner feedback loops that span multiple feature areas / projects.
  • Desired Skills
  • 10 to 12+years of overall experience and working with Telecom software product or services companies providing software business.
  • Ability to provide a customer relationship management function at higher levels on the customer side, e.g. Director and VP level, to keep the path smooth for the project deliveries.
  • Problem solving abilities in customer escalation situations from both management and technical perspectives.
  • Ability to work through the issues involving multiple layer of teams.
  • Both commercial and technical issue appreciation.
  • Should have an experience in handling PSU accounts like BSNL/MTNL.
  • Pan India Operations
  • The Candidate should be open to travel across India. Travelling is mandatory part of this Job Profile.
  • Additional Skills
  • Telecom Product Domain background, with Program Management experience.
  • Educational Qualification
  • B.E/MCA/MBA degree from a reputed institute .PMP Certified (Optional)
  • Experience
  • 10 – 12 years of overall experience

  • Apply directly: careers@xaltedcorp.com

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